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Computer Emergency Readiness Team warned BlackBerry users on Tuesday about a new program called PhoneSnoop that allows someone to remotely eavesdrop on phone conversations. The PhoneSnoop application must be installed on the phone by someone who has physical access to it or by tricking the user into downloading it, the CERT advisory said.

The author of the app, Sheran Gunasekera, director of security for Hermis Consulting in Jakarta, Indonesia, says it wasn't written to do any actual harm, but rather to warn of the dangers that still exist with the BlackBerry. The application can be used by anyone to spy on any BlackBerry user's phone.

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However, Gunasekera says it is not hidden on the device after it's installed, so users should be able to easily see it. To aid BlackBerry users who asked him how they could protect themselves from being snooped on, he said he released on Tuesday another free tool called " Kisses " that will detect and display hidden programs on the device.

It adds that "independent sources have concluded that the Etisalat update is not designed to improve performance of your BlackBerry Handheld, but rather to send received messages back to a central server". The concern over this unauthorised access only came to light when users started reporting problems with their handsets.

After downloading the update, users across the country noticed significantly reduced battery life, poor reception and in some cases, handsets stopped working altogether.


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Users have complained that the firm's customer service is unable to provide information on the problem. Initial advice led many users to simply buy new batteries. The update has now been identified as an application developed by American firm SS8.

The California-based company describes itself as a provider of "lawful electronic intercept and surveillance solutions". The firm issued a brief statement last week, calling the problem a "slight technical fault", saying that the "upgrades were required for service enhancements".

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Etisalat told BBC News that it stands by last week's statement and has not yet responded to further requests for comment. If you call customer service you either can't get through, or they don't know what to tell you.

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I don't know what to do. RIM has now issued its own update allowing users to remove the application. Customers of the country's rival service, Du, have not been affected. The U.

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Computer Emergency Readiness Team warned BlackBerry users on Tuesday about a new program called PhoneSnoop that allows someone to remotely eavesdrop on phone conversations. The PhoneSnoop application must be installed on the phone by someone who has physical access to it or by tricking the user into downloading it, the CERT advisory said.

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The author of the app, Sheran Gunasekera, director of security for Hermis Consulting in Jakarta, Indonesia, says it wasn't written to do any actual harm, but rather to warn of the dangers that still exist with the BlackBerry. The application can be used by anyone to spy on any BlackBerry user's phone. However, Gunasekera says it is not hidden on the device after it's installed, so users should be able to easily see it.

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